Citizen Law Enforcement Academy: Week 6 or The End

Last week we met in Plymouth at the Hennepin County Sheriff’s Office Emergency Communications Facility (ECF).  The ECF houses both the data center and the PSAP or public-safety answering point (ie: 911 call center). The $32 million building, which opened in 2014, is an awe-inspiring hunk of concrete.  The PSAP area of the facility is built to withstand winds of 150 mph or the equivalent of an F3 tornado.  The data center area, which also houses technical services, can withstand winds of 250 mph or the equivalent of an F5 tornado.

Note to the big, bad wolf: You can huff and you can puff, but you probably aren’t going to blow this house down.

Big bad wolf Source: Walt Disney Co.
Big bad wolf Source: Walt Disney Co.

As you might expect, PSAPs, or public-safety answering points, are call centers that answer calls to an emergency telephone number for police, firefighting, and ambulance services.  Plymouth’s PSAP is one of a handful in Minnesota, answering emergency 911 dispatch calls for most of Hennepin County (excluding Minneapolis).  The PSAP answers over 600,000 calls per year for 37 communities, 21 fire departments, and 23 law enforcement agencies.

911 Dispatch Center Source: HCSO
911 Dispatch Center Source: HCSO

Information sent to and from Minnesota’s PSAPs is delivered through the allied radio matrix emergency response (ARMER) program which was developed after 9/11.  ARMER is the infrastructure for emergency responders within the State of Minnesota.

ARMER services the radio communications needs of almost every city, county, state agency, tribal government and non-government public safety entity across Minnesota.  The only part of Minnesota that’s not covered by one of ARMER’s 328 radio towers (due to the terrain in that region) is the northwest corner of the state which includes Clay, Norman, Lake of the Woods, Marshall, and Red Lake counties.

ARMER
ARMER map Source: MN Dept. of Public Safety

We tour the 911 dispatch area and see a moving video which includes the quote, “Just because you don’t see my face, doesn’t mean I’m not saving your life.”  We listen to calls coming in, and watch as the location and type of each call flashes across a flat screen on the back wall: a found pet, a domestic disturbance, a missing person, even a shooting.

911 Dispatcher Source: HCSO
911 Dispatcher Source: HCSO

Interesting things we learn:

  1. Hennepin County residents can call 911 for any type of emergency and will be connected to the right department.
  2. If you call 911 by accident please stay on the line. Don’t just hang up.
  3. 911 dispatchers categorize each call that comes in from first to fourth priority. A burglary report is an example of a fourth priority call.
  4. If someone’s missing, the police need a search warrant to find them. However, if an officer has a life-threatening situation, 911 can override a court order. Life-threatening emergencies include Amber Alerts, domestics in progress, and a verified suicide threat.
  5. 911 can get a geographic location and address for landline phones right away. With cell phones, they can triangulate and identify the area where the call originated, but not the exact location.

Our time at the Hennepin County Citizen Law Enforcement Academy is coming to an end (sniff, sniff) and it’s been an amazing experience.  I’ve learned so much more than I’ll ever be able to write in this blog, but I’m sure the information will come in handy as I continue to write my novel, The Rip.  As Midge’s husband, Tim, said to Sheriff Stanek, “Why is the academy so good?  It’s almost too good.”  I agree with Tim; the Hennepin County Sheriff’s Office rocks.

This graduation cake takes the cake Source: HCSO
This graduation cake takes the cake Source: HCSO

Here are some photos of my Sisters in Crime friends, Midge Bubany and Kristin Lerstrom, Rose Stanley-Gilbert and me at the graduation party.  Standing next to us are Sheriff Richard W. Stanek (left) and Chief Deputy Mike Carlson (right):

Midge Bubany Source: HCSO
Midge Bubany Source: HCSO
Kristin Lerstrom Source: HCSO
Kristin Lerstrom Source: HCSO
Rose Stanley-Gilbert Source: HCSO
Rose Stanley-Gilbert Source: HCSO
Jessica grad
Jessica Ellis Laine Source: HCSO

Ways to get involved with the Hennepin County Sheriff’s Office:

  1. Sign up for the Fall 2015 Citizen’s Academy and learn more about law enforcement.  Sheriff Stanek said our friends and family would have preferred sign up for the Fall 2015 academy which starts in September.
  2. Become a Special Deputy.
  3. Join the Community Advisory Board the next time there’s an opening.
  4. Volunteer at the HCSO’s MN State Fair booth. Here’s some information on last year’s event.

I would like to thank Sheriff Richard W. Stanek, Chief Deputy Mike Carlson, and Sergeant Jennifer Johnson, the driving force behind the academy and the recipient of a 2014 Award of Merit from the Hennepin County Sheriff’s Office.  Sergeant Johnson told us we were her favorite group yet, and I think she was telling the truth because let’s face it — we were pretty great.  😄

Two other individuals who made the academy a wonderful experience for everyone are Deputies Mary Lelivelt and Kara Vanderkooi.  Several others (too numerous to name) have been extremely generous with their time and expertise.

Mil gracias.  Many thanks to you all.

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Citizen Law Enforcement Academy: Week 5

Last week’s class was held at the Law Enforcement Education Center on the campus of Hennepin Technical College in Brooklyn Park.  We’re in for another jam-packed evening, meeting with members of the Hennepin County Sheriff’s Office Community Engagement Team (CET) and representatives of the Professional Standards Division which includes Personnel and Range Instructors.

Law Enforcement & Criminal Justice Education Center source: www.jessicaellislaine.com
Law Enforcement & Criminal Justice Education Center source: jessicaellislaine.com

The highlight of the evening is the time we spend with the HCSO’s Range Instructors.  At the firing range, we’re given shooting vests, ear muffs, and protective eyewear.  I fuss over the eyewear because my fading eyesight is a product of old age: I’m farsighted but can’t see anything up close.  To wear glasses or not to wear glasses, that is the question.

Police Firing Range
Police Firing Range source: http://www.sodahead.com

I decide not to wear glasses.  When it’s my turn to shoot the handgun, a standard-issue Smith & Wesson M&P.40, the hunky instructor tells me to aim for the grey rectangle in the center of the person-shaped target.  Holding the gun (which is surprisingly heavy), my hands shake like FBI agent Clarice Starling’s as she follows serial killer, Jame Gumb, into that basement of horrors in The Silence of the Lambs. 

Silence of the Lambs Source: Orion Pictures
The Silence of the Lambs Source: Orion Pictures

Between my carpal tunnel, not lining up the target with the handgun sight properly, and frankly just not knowing what the $&@! I’m doing, I land one shot out of five in the grey rectangle.  One bullet hits the target’s head, another hits the cardboard outside the target’s body, and a third bullet hits the target’s groin area.  Ouch.

While my dreams of being drafted as an elite sniper are dashed, it turns out fellow Twin Cities’ Sister in Crime member, Theresa Weir is something of a natural: all five of her shots hit within the grey rectangle.  Her sharp shooting skills lead to some friendly teasing on Facebook.  “I’ll remember not to piss you off,” one person jokes.

My aim is a little better with the rifle because it has a scope.  All of my shots hit the target’s stomach. “You all hit there,” the instructor says, taking the wind out of my sails.

Interesting fact #1: While the military tests first-to-market guns and rifles, the HCSO tests first-to-market bullets from Alliant Techsystems in Anoka.

After the firing range, we head over to a video simulation lab.  These video simulations are used to train new recruits and offer a variety of potentially lethal scenarios: a domestic violence call, an unusual traffic stop, and a hold up-in-progress at a convenience store.

Video simulation Source: Jim Wilson, New York Times
Video simulation Source: Jim Wilson, New York Times

My scenario involves the convenience store, where my partner and I point our simulation guns at the robber who faces the cash register.  We shout things at him like, “Sir, move now!  Move now!  Put your hands up!  Hands up!  Look at me! Look at me!  Look at me!  Why won’t you look at me?”  Before we can yell out anything else, the robber turns around and shoots us both dead.  Cagney and Lacey, we are not.

Cagney and Lacey Source: Rex
Cagney and Lacey Source: Rex

It’s a scary predicament, being a cop in a potentially life-threatening situation.  Some experts believe more training, especially in tactics to defuse high-stress situations, could help both officers and suspects.  A recent study conducted by the Police Executive Research Forum concluded that the majority of training hours were spent on firearms and defensive tactics rather than on de-escalation and crisis intervention.

We’ve heard several people say, “You don’t read about HCSO officers in the papers,” and it’s true, you don’t.  On average, HCSO employees receive twice as many training hours as other police departments.  Does the additional training make a difference?  It certainly can’t hurt.

The training instructors also teach the new recruits how to read the Cooper color code of the tactical (or combat) mindset.  As one instructor explains, understanding your mindset during a tactical situation can be more important than your firearm or Taser skills.  Your mindset can literally make the difference between life and death.

Cooper Color Codes of Awareness Source: wayofthespiritualwarrior.co.uk
Cooper Color Codes of Awareness Source: wayofthespiritualwarrior.co.uk

There are five colors in the color code:

  1. White: Living in oblivion. Not a good place to be if something’s going down.
  2. Yellow: Slightly observant. Okay, but not ideal.
  3. Orange: Heightened awareness. The “sweet spot” on the color code.
  4. Red: High alert. An imminent threat has been identified.
  5. Black: Combat debrief. Your mindset after something goes down, processing what just happened. It should not be your mindset before something goes down or while something’s going down.

After the video simulation, we watch a Taser demonstration. The instructors assure us that it’s very uncommon for someone to die after being Tased.    Interesting fact #2: Even people with pacemakers can be safely Tased, so grandpas beware.

I could write a boring paragraph about how a Taser works, but there’s no need since I found this awesome graphic:

How a Taser Works Source: James Hilston, Post Gazette
How a Taser Works Source: James Hilston, Post Gazette

Interesting fact #3: The instructors say that the worst part of being Tased is pulling the fish hooks out of your skin after the Taser is fired.  Tasers eject standard fish hooks (size six, I think).

This week, the academy will come to an end (sniff).  So far, it’s been an excellent adventure.   I’m looking forward to learning how 911 works and wrapping things up with our celebration party.